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Help Center
Last updated 23 September 2026
If you haven't used any coins from a one-time coin pack, you can ask for a refund within 14 days of buying it. Once coins from a pack have been spent, that pack can't be refunded.
You can cancel a plan at any time from your account page. It stays active until the end of the billing period you have paid for and then stops, and you won't be charged again. We don't refund part of a billing period, and the coins your plan has already added stay in your balance.
Go to your accountIf a printed book arrives faulty or damaged, write to us with your order details and a photo of the problem, and we will reprint it or refund it.
If a story, picture, narration or video fails to finish, the coins set aside for it go back to your balance automatically.
Write to support@zestory.art from the email address on your account, and tell us what you bought and when. Refunds go back to the payment method you paid with. If you paid in your own currency, the refund is made in that currency, at the exchange rate of your original payment.
This policy doesn't take away any rights you have under consumer law where you live.